cyrene Platform Privacy Notice
This page describes what we collect when you use cyrene and how we keep that data protected. We at cyrene take your privacy seriously — we encrypt your personal information, limit access to authorised personnel only, and never sell your data to third parties. When you open an account on cyrene, deposit funds via DANA or e-wallet, or withdraw winnings, we collect specific information needed to verify your identity, process your transactions, and comply with applicable law.
Our privacy approach is transparent and straightforward. We collect only what we need, we explain why we collect it, and we give you control over how we use it. You can request a complete data export from your cyrene account at any time, update your personal information, or ask us to delete data that is no longer necessary.
This notice outlines what data we collect, how we use it, who we share it with, and your rights regarding your information on cyrene.
What We Collect on cyrene
We at cyrene collect different categories of data depending on how you use our platform. When you register an account, we collect your email address, phone number, and a password. When you deposit funds, we collect transaction details — the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and the timestamp. Before your first withdrawal, we require identity verification: a photo of your identity card, a proof of address, and confirmation of your name and date of birth.
We at cyrene also collect gameplay data — which games you play on our platform, how long you play, your stakes, and your outcomes. This data helps us understand how our live-dealer tables, slots, and sportsbook markets are used, and it allows us to investigate disputes if you report an issue. When you enable two-factor authentication on cyrene, we store a hash of your authenticator secret so we can verify codes you submit during login.
Our cyrene servers log technical information when you connect — your IP address, device type, browser version, and which pages you visit. This helps us diagnose technical issues, prevent fraud, and understand how users in Jakarta, Surabaya, Bandung, Medan, and Semarang access our platform.
- KYC data
- Know Your Customer information we collect — identity card, proof of address, phone number. We retain this for compliance and dispute resolution on cyrene.
- Transaction log
- A record of every deposit, withdrawal, and game outcome on cyrene. We keep these for at least three years for regulatory and audit purposes.
- Device fingerprint
- A technical identifier that helps cyrene detect fraud and prevent unauthorised access. It is not the same as your identity.
How We Use Your Data on cyrene
We at cyrene use your data to operate our platform, process your deposits and withdrawals, verify your identity, and resolve disputes. We use your gameplay data to detect unusual patterns that might indicate fraud or account compromise — for example, if we see a sudden spike in withdrawals from an account, we may contact you to confirm the activity. We use your technical data to maintain cyrene's security, prevent attacks, and ensure our servers stay online and responsive.
We at cyrene do not use your data for marketing purposes without your consent. We do not send you promotional emails or SMS messages unless you have explicitly opted in. You can manage your communication preferences anytime in your cyrene account settings.
Third-Party Processors and Your Rights
We at cyrene work with third-party payment processors to handle deposits and withdrawals. When you fund your cyrene account with DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we share your transaction details with the respective payment provider so they can process your request. These providers have their own privacy policies and data protection practices. We have data processing agreements in place with all our processors to ensure they handle your data securely.
Our cyrene servers may be hosted on servers located outside your jurisdiction — for example, in Singapore or other regional data centres. We ensure all data is encrypted in transit and at rest, so your information remains protected regardless of server location. We do not transfer your data to countries with weaker data protection standards.
Your Rights Regarding Data on cyrene
You have the right to request a complete copy of the data we hold on you on cyrene. Contact our support team with your account email, and we'll provide a downloadable export of your personal information, gameplay history, and transaction records within one business day. You also have the right to update your personal information anytime — change your email, phone number, or password directly in your cyrene account settings.
You have the right to request deletion of your data on cyrene, subject to legal retention requirements. If you ask us to delete your account, we will remove your personal information after any pending withdrawals have settled and after we've retained records as required for compliance (typically three years for transaction logs). You cannot delete individual game records — these are part of our audit trail and fraud-prevention systems — but you can request account deletion as a whole.
Cookies and Tracking on cyrene
We at cyrene use cookies to remember your login status, store your account preferences, and track your session on our platform. Our cookies are functional — they help cyrene work smoothly — not invasive. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may make cyrene less functional.
We at cyrene do not use third-party analytics services like Google Analytics. We track basic metrics about platform usage (page load times, error rates, player count during Liga 1 season or Piala AFF tournaments) using our own logging systems.
Contact and Policy Updates
If you have questions about our privacy practices on cyrene, or if you wish to exercise any of your data rights, contact our support team via email or live chat. We respond within one business day. We at cyrene may update this privacy notice from time to time as our platform evolves or as required by law. We will notify you of material changes by email or through a notice on your cyrene dashboard.
We at cyrene believe that privacy is not a feature — it's a foundation. Every aspect of our platform, from account verification to withdrawal processing, is designed with your data security in mind. We're committed to transparency and respect for your information.
In summary, we at cyrene collect personal data, transaction information, and gameplay records to operate our platform securely and comply with applicable law. We encrypt all data, do not sell it to third parties, and give you full control over your information. You can request a data export, update your details, or ask us to delete your account anytime. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) have access to transaction details needed to process your deposits and withdrawals. If you have privacy concerns, contact our support team — we're here to help.