cyrene Jurisdiction Notice
A user in Jakarta opens the cyrene app, checks their account eligibility, and discovers whether our platform is available in their region. This jurisdiction notice explains where we operate, who can access cyrene, and what responsibility falls on you as a user to comply with local law.
We at cyrene provide an online gaming and sportsbook service available only in jurisdictions where local law permits such activity. We do not offer our services in regions where online wagering is prohibited. Our platform operates transparently within the legal framework of each supported jurisdiction, and we require all users to verify that their access to cyrene complies with their own local laws.
This notice sets out the jurisdictional boundaries of cyrene's service, your responsibility as a user, and our commitment to legal compliance across all supported regions.
cyrene Service Availability and Restrictions
We at cyrene are accessible only in jurisdictions where online gaming and sportsbook wagering are permitted by applicable law. Our platform automatically enforces geographic restrictions based on your location at the time of account creation and login. If you attempt to access cyrene from a jurisdiction where our services are prohibited, your access will be automatically blocked.
We support users across Indonesia and select other regions in Southeast Asia where local law permits online gaming operations. Users in cities like Jakarta, Surabaya, Bandung, Medan, and Semarang may access cyrene where local law allows. However, we do not operate in jurisdictions that have explicitly prohibited online wagering, and we do not verify individual permits or licenses for specific countries outside our approved service areas.
Our cyrene service includes live-dealer tables, slot games, sportsbook betting on tournaments like Liga 1, Piala Indonesia, and Piala AFF, and esports markets. All these offerings are available only where local law permits. If you move to a jurisdiction where cyrene is not available, your account will be restricted, and you will be unable to log in or access funds until you return to a permitted region or contact our support team.
Account Eligibility and Verification
To open a cyrene account, you must be of legal age in your jurisdiction and a resident or authorised user in a region where our services are available. Our account verification process (KYC) includes confirmation of your identity, phone number, and address. We use this information to verify your eligibility and ensure you meet the legal requirements for gaming in your region.
If our verification process identifies that you are accessing cyrene from a restricted jurisdiction, we will suspend your account and restrict access to your funds pending resolution. You can contact our support team to dispute a restriction if you believe it was applied in error — for example, if you've recently moved to a permitted region and your location data hasn't updated.
- Jurisdiction
- The legal territory where online gaming is permitted and where cyrene operates. Our services are restricted to approved jurisdictions only.
- KYC verification
- Know Your Customer checks we perform on cyrene to confirm your identity and verify your eligibility to use our platform in your region.
- Geoblocking
- Automatic geographic restriction that prevents cyrene access from prohibited jurisdictions, enforced at login and account creation.
Legal Compliance and Liability
We at cyrene operate within the legal boundaries defined by each jurisdiction we serve. We hold no responsibility for users who access cyrene from prohibited regions or who violate local law by doing so. If you access cyrene from a jurisdiction where online gaming is illegal, you do so at your own risk, and cyrene assumes no liability for any legal consequences you may face.
Our payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are processed through licensed financial institutions that comply with Indonesian and regional banking regulations. We do not process payments from users in restricted jurisdictions, and we work with our payment partners to prevent unauthorised transactions.
Data Protection and Privacy
We at cyrene collect personal data (name, identity number, address, phone, email) to verify your eligibility and comply with KYC requirements in your jurisdiction. This data is protected under our privacy policy and is not shared with third parties except where required by law or to process your withdrawals through our payment partners.
You have the right to request a copy of your personal data held on cyrene at any time. Contact our support team, and we will provide your data within one business day. You may also request deletion of your account and associated data, subject to any regulatory retention requirements in your jurisdiction.
Changes to Service Availability
We at cyrene reserve the right to modify, suspend, or discontinue our services in any jurisdiction if local law changes or if we determine that continued operation would violate applicable regulations. If we cease operations in your jurisdiction, we will provide advance notice and facilitate withdrawal of your account funds to your registered payment method.
If your jurisdiction's law changes and online gaming becomes prohibited, we will restrict access to cyrene from that region. Any funds in your account will remain available for withdrawal during a grace period — typically 30 days — after which we may be required to hold or forfeit funds in accordance with local law.
Contact for Legal Inquiries
If you have questions about cyrene's jurisdiction policy, your eligibility to use our platform, or concerns about legal compliance, contact our support team. We provide clear guidance on your access rights and can explain why your account may be restricted in your region. For formal legal inquiries, requests, or regulatory questions, you can contact our legal team through the address provided in our privacy policy.
We at cyrene take jurisdiction compliance seriously because it protects our users, our partners, and the integrity of our platform. Our geoblocking, KYC verification, and payment restrictions are all designed to ensure that cyrene operates legally in every region we serve.
In summary, cyrene is available only where local law permits online gaming. You are responsible for verifying that your access and use of cyrene comply with your jurisdiction's laws. We enforce geographic restrictions through geoblocking and KYC verification, and we do not operate in prohibited regions. Your personal data is protected and not shared with third parties except where required by law. If you have questions about your eligibility or cyrene's jurisdiction policy, contact our support team for guidance and clarification.